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  • Accessibility

Statement of Commitment

Simcoe Community Services is committed to attaining the highest standards of accessibility and inclusion for all people, in accordance with our agency’s Mission and Vision and in compliance with the Integrated Accessibility Standards Regulation of the Accessibility for Ontarians with Disabilities Act.

As per ‘Policy 4.5.1 – Access’, the CEO will ensure that Simcoe Community Services meets the Integrated Accessibility Standards Regulation (IASR) of the Accessibility for Ontarians with Disability Act, 2005.

Accessible Customer Service

Simcoe Community Services is committed to providing consistent customer service to persons with disabilities while maintaining these four key principles:

  • Dignity
  • Independence
  • Inclusion
  • Equal Opportunity.

Simcoe Community Services is committed to welcoming all persons.  As such, agency premises are accessible to people with disabilities, including those who may use various assistive devices and/or are:

  1. accompanied by a service animal; or
  2. accompanied by a support person.

If a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises, SCS may require a person with a disability to be accompanied.

SCS is committed to establishing, implementing and maintaining comprehensive training for the Board of Directors, staff, volunteers and other agents, as appropriate, on the provision of satisfactory customer service to persons with disabilities.

If, in order to obtain, use or benefit from SCS’s goods or services, people with disabilities usually use particular facilities or services of SCS and if there is a temporary disruption in those facilities or services in whole or in part, SCS shall give notice of the disruption to the public. Notice of the disruption will include the following information: 

  1. the reason for the disruption;
  2. the anticipated duration; and
  3. a description of what alternative facilities or services are available, if any.

SCS will provide alternate formats of its own information to its customers, where needed to ensure accessibility.

Information related to the agency’s accessible customer service practices will be posted on the agency’s website for public access.

Simcoe Community Services will ensure that the website is user friendly and that information is presented in easy to understand language and accessible formats, in compliance with the requirements of the Integrated Accessibility Standards Regulation (IASR) of the Accessibility for Ontarians with Disabilities Act (AODA).

Any complaints related to accessible customer service will be handled via the agency’s complaints process, as per Complaints.

Employees with Disabilities

Managers are also responsible for ensuring the following procedures are followed, as per the Accessibility for Ontarians with Disabilities Act, with regard to employees with disabilities:

  1. Determine whether any employees may require additional assistance in the event of an emergency.
  2. For any identified employees, create individualized emergency response information.
  3. With the employee’s consent, share this information with anyone designated to help them in an emergency; and
  4. Review the emergency response information when:
    1. the employee changes work locations;
    2. reviewing the employee’s overall accommodation needs;
    3. reviewing this standard of practice; and
    4. reviewing the Emergency Preparedness and Response Plan.
sponsors Ontario Early Years Logo Simcoe Community Services Foundation The Council On quality Leadership United Way Of Greater Simcoe County Ontario Trillium Foundation Community Living Ontario Oasis